Return/Cancellation Policy

Return Policy

Any stock item that you are not completely satisfied with may be returned undamged in the original packaging within 10 days from the date of purchase for a full refund of the purchase price, and any taxes paid.  The customer is responsible for the return shipping fees.  Original shipping fees will not be refunded.  Your bell must be returned with the original packaging. Refunds will not be given when carrier damage is involved. 

Damaged Merchandise - Our bells are carefully inspected, packaged or crated, and insured with the carrier prior to shipping.  If your bell is received in a damaged condition due to carrier damage, please open a case with the carrier.  It is advisable to photograph damaged shipping containers prior to opening and if possible, note carrier damages in their presence.  Refunds will not be issued for bells received in a damaged condition. 

EXCLUSIONS - Please note that our return policy excludes refunds on custom orders and items with personal engraving.   If you are dissatisfied with your custom purchase, please contact us directly to give us the opportunity to resolve the problem.  Prices paid for custom purchases are non-refundable.   Custom merchandise in the case of bells is described as bells that have been engraved or stands, bases, and brackets that have been custom built for the customer.  A partial refund may be considered on a case by case basis.   Thank you for understanding. 

Cancellation Policy

You may cancel you order within 24 hours from the time and date of your purchase.   Cancellations will not be honored once merchandise has been shipped.

Please contact us at (404) 964-8355 to address your concerns.  Or if you prefer, you may contact us via email at jmccurdy@theshipinabottle.com

Thank you for your patronage. 

Our Success Depends on Your Satisfaction!

Customer Service - (404) 964-8355 jmccurdy@theshipinabottle.com